Shipping - the lowest Shipping rates anywhere!

What does it cost to ship  ?

We offer the best possible discounted shipping prices via UPS, EMS Express and International Registered air mail. The base price for any package is $6 and include insurance of delivery with a tracking No. So it usually pays to add many small items in one order for the same shipping price. Our shipping schedule is a value based system as follows

What is your shipping time ?

Items require 2-3 business days to prepare for packaging and postal pickup, if they are not custom hand made. Your orders will ship on a timely basis from one of 2 most direct offices, North America or Israel. If shipping Standard UPS mail within or to the USA shipping will take anywhere from 2 - 7 days to arrive, while Express shipping will arrive in 1 - 2 business days as per request. Packages shipped from our Israel office that begin with tracking RRXXXXXXIL have been sent registered air parcel and take 8-15 business days in transit. Tracking from Israel beginning with EEXXXXXXIL have been sent express air and transit time is approximately 3 - 7 days. Both are confirmed shipped from this website  www.Postil.com & show only the date the package was received at the Israeli Postal Authority to be shipped to it's destination.  Once in transit no tracking updates are available until delivery or attempted delivery. Upon delivery or attempted delivery  your local post office (usps.com in the USA) scans the package and provides update. If the package does not show there yet, rest assured your package is in transit with a guarantee to arrive. Registered Air Mail, means we receive a tracing number and proof of delivery on all packages.  If a package should get lost by the postal service (either one), we can confirm that it did not reach the recipient, and can put a trace and subsequent claim on it. Please allow the allotted time to arrive.

*Once you have a tracking number, do not follow up with ahuva for status, but rather the delivery company. For all packages begining with (RR or EE# call USPS at 1-800-222-1811. For all packages from UPS call 1-800-PICK-UPS (742-5877). If you don't have your tracking, log into ahuva.com under "My Account" and retrieve / view your tracking information online.
 

Many times, packages arrive earlier than these guidelines.  Note: when an item is back ordered or specially made (eg: designer tallits), allow longer time to make. Orders placed after 4PM Monday through Thursday will be processed next business day. Orders placed after 12PM Friday will be processed the following Monday. There are no weekend shipments. You may choose the Express shipping option at checkout to ship items 1 - 3 Day expedited. We have a "Special Instructions" box at checkout, specially tailored to place a "Required Date" if any. Please mark the date required under "Special Instructions" if it's important and we'll upgrade shipping to express if required on a best efforts basis and to our own discretion if deemed acceptable and significant. There will be a $25 fee to do so.

If there are any products that are back-ordered, you charge will be adjusted for any missing items. The total order value, however, will be shown on the packing slip that is included with your shipment

You will receive an email confirmation with every order and a tracking link. Please check this link to find order status. If you do not, please login to the website under "My Account" and view and print your open orders.

To track your package via Registered air mail Israel click here
To track your package via Registered air mail USA  click here
To track your package via UPS click here
To track your package via Canada Post click here
To track your package via Australia Post click here
To track your package from anywhere else in the world click here.

Please include any notes to us upon checkout in the "Special Instructions" box, such as specific dates which an item is needed for, spelling of personalized products like benchers, tallit bags, towels etc. If you require an item by a specific date, ALWAYS specify the date under special instructions at checkout. This is clearly marked at checkout time. Please note, if no date is specified we will prioritize shipping as we can, with no guarantee of arrival date since we don't have a date from you in advance of shipment, therefore we will not be responsible if a deadline is not met.

If for whatever reason, you receive a shipment requiring duty or customs charges, please note, this is normal for receiving packages outside of the USA. Buyers must be aware of your local government charges. Accept the charges to avoid the package returned which will incur further costs to you. If you wish, we will gladly review the charges with you to assist in resolving a lower liability by providing documentation or clarity for discount. Please note, orders to the UK now have new Duties and VAT charges for items above $35 value. So please indicate if you want your package stated at a specific value to avoid un-necessary charges.

All items are deemed delivered if a Tracking Number is provided to the customer and the company of delivery confirms the package has been delivered. If a delivery has been attempted and the customer fails to pick up their package the onus completely lies with the customer and no refund will be issued for missing packages due to customer's negligence of this kind. Failure to pick up package, will cause the package to be sent back to us. If so, we will re-send the package once more and re-charge for shipping. In both instances, the onus lies with the customer to mediate with the Postal Service and pick up their package.
 

Where do you provide shipping to ?

We ship worldwide. In fact, we have shipped to more countries than any other store online simply because we have warehouses on both sides of the ocean. Your shipment is guaranteed to arrive with a registered air mail number for any regular shipment and an EMS or UPS Tracking number for express shipments. Some of the most common places we ship outside of North America, have been to the UK, Australia, Europe and South America. If the package is small (Jewelry and other small gifts) the shipping price is the same and can go standard air. Otherwise, choose the EMS/Express option to cover shipping costs. If there are any adjustments required, we will advise you via email to confirm after the order is placed.

How do I obtain Shipping Status of my order..

Every order receives a confirmation email with all the details of the order.

a) Login given the link provided in your confirmation email received. We generally provide Shipping Date , Shipping Method, and any other special notes related to your order right online. During peak seasons, we at times ship all packages and update our online tracking thereafter. So if your order shows "unshipped" there may be a good chance it has been shipped and status update to follow.

b) In the event your order is time urgent, please contact us here. You must provide Order Date and Order ID. Note, if this is the case, we strongly recommend you mark the order with a time requirement date under "Special Instructions" during your order online. 

Please keep in mind that orders can be delayed around the holidays, and international orders are often held in customs for several days.

What is your return policy?

Please check your order promptly upon receipt.

• Damages/shortages must be reported to us within 10 days of receipt of order. All damaged items due to delivery should be claimed through UPS or the postal service first.

• Unfortunately, we are unable to send call tags

If you need to return merchandise, please be aware that:

• Returned items must have their original labels, and be folded and packed in the original packaging.

• Unless the return is due to an oversight on ahuva's part a 15-20% restocking fee will be charged excluding shipping charge.

• Seasonal items are not returnable after the season. Please anticipate your needs.

• Items that were special ordered (not pictured on our site) or  personalized may not be returned.

• All items listed in our 'Best Buy' department are deemed as final sale as the price of these items are usually below cost.

All returns require you contact Ahuva Judaica in advance here for instructions to re-send the item(s) to avoid duties and brokerage fees. Please enclose order ID. Ahuva Judaica will make every effort to replace the item or provide store credit upon receipt of the item.  If the item arrives damaged due to poor packaging, then no credit will be issued. So please make sure to re-package it appropriately.  The package should be sent to our mailing address listed under the "About Us" Tab.

If for any  reason, you feel there is an error in  charge on your credit card after a purchase is received, please email us stating your claim. We are an honest company but at times we too can make a mistake. Almost 100% of the time we resolve your  conflict to your 100% satisfaction.  Please do not dispute the charge with your credit card company simply because this is a very time consuming and costly procedure resulting  in a long wait period to  receive your possible credit and additional unnecessary charges. If a chargeback is initiated without prior consent or invalid reason, there will be a $25 re-charge fee that is levied by the credit card processing company.